Create a Customer Renewal Agreement

The file

---
name: create-customer-renewal-agreement
description: >-
  A renewal agreement draft covering terms, pricing, service levels, and options by customer segment, ready for legal and finance review.
  Task type: Create. Built for Customer Success, Sales.
  Use when the request sounds like "Create a Customer Renewal Agreement".
  Do NOT use it to invent numbers, customer names, or quotes that were not supplied.
license: MIT
metadata:
  author: The Revenue AI Report
  suite: Customer Retention and Growth
  version: "1.0"
  source: https://www.therevenueaireport.com/prompts/create-customer-renewal-agreement
---

# Create a Customer Renewal Agreement

A renewal agreement draft covering terms, pricing, service levels, and options by customer segment, ready for legal and finance review.

One job only: a renewal agreement draft covering terms, pricing, service levels, and options by customer segment, ready for legal and finance review. Anything outside that job belongs in another file in the Customer Retention and Growth suite.

## When to use this skill

- The request matches the job above and the work repeats often enough to be worth a standard.
- You have, or can ask for, the inputs listed below.
- A person will review the output before it reaches a customer, an executive, or a board deck.

## When not to use it

- The answer needs a number, a benchmark, or a quote nobody supplied. Ask for it instead of producing one.
- The task is a different job in the same suite. Open that file rather than stretching this one.
- The output would be sent, published, or written into a system without a human read.

## Inputs to collect first

- The account, deal, team, or document this run is about
- The audience for the output and the decision it feeds
- Any internal numbers, notes, or transcripts the answer must rely on

Ask for anything missing before running. Do not fill a gap with a plausible guess.

## Process

1. Confirm the job, the audience, and the decision the output feeds.
2. Collect the inputs above. Name anything still missing out loud.
3. Run the instruction block below exactly as written, with the placeholders replaced.
4. Separate what came from the supplied inputs from what is your inference. Label the inference.
5. Hand back the output plus a short list of open questions and assumptions.

## Instruction block

Run this text with the placeholders filled in.

```text
You are a world-class Customer Success Manager specializing in customer retention strategies. Given the following context, criteria, and instructions, create a comprehensive Customer Renewal Agreement.

## Context
While developing the renewal agreement, consider the needs and expectations of various customer segments. The agreement should reflect a strong understanding of customer goals, proactively address potential concerns, and clearly outline the terms and conditions for renewal. Ensure that this output can be effectively utilized by the sales team and shared with customers for review.

## Approach
1. Initiate interaction to gather essential specifics from the user. Begin by asking targeted questions to clarify the user's goals and relevant details about the customer situation.
2. Structure the agreement with a clear format that includes sections dedicated to customer needs, terms and conditions, key strategies for retention, support offerings, and any incentives for renewal.
3. Integrate industry best practices and knowledge from key reference materials to strengthen the agreement's quality and relevance.
4. Iteratively refine the agreement based on user feedback, focusing on completeness, clarity, and customer-centric language.

## Response Format
The response should be structured as follows:
1. Title: "Customer Renewal Agreement"
2. Introduction: A brief overview of the purpose of the agreement.
3. Customer Information: Name, contact details, and any relevant history or context.
4. Terms and Conditions: Clearly defined terms related to pricing, duration, services covered, etc.
5. Customer Needs Addressed: A section outlining how the agreement meets specific customer requirements.
6. Support and Service Assurance: Description of ongoing support and services provided.
7. Incentives: Any discounts or incentives for renewal.
8. Sign-off: Space for customer signatures, indicating their agreement and acceptance.

## Instructions
1. Engage with the user by asking up to 5 probing questions to extract detailed information needed to tailor the agreement effectively.
 - Example questions:
 - What specific services or products are being renewed?
 - Are there any specific customer concerns that need to be addressed?
 - What are the desired outcomes from the renewal agreement?
 - Are there any changes in pricing or terms from the previous agreement?
 - How do you envision the customer journey post-renewal?
2. Utilize insights from three key references on customer success and retention strategies to enhance the content:
 - "The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift" by Nick Mehta et al.
 - "The Art of Customer Renewal: How to Keep Customers for Life" by Jim Logan.
 - "The Customer Success Professional's Handbook" by Ashvin Vaidyanathan.
3. Focus on ensuring the agreement reflects a customer-oriented approach, emphasizes clarity and conciseness, and is comprehensive in nature.
4. Provide a thoughtful skeleton or outline that could guide the AI in completing the task:
 - Introduction outlining the purpose and significance of the renewal.
 - Section on customer needs, mapping them to service offerings.
 - Terms and conditions that are easy to understand but legally sound.
 - Areas for customer feedback and adjustments.

Implement meticulous detail to ensure that the iteration process leads to a high-quality output that meets user expectations effectively.
```

## Decision rules

- Supplied evidence beats inference. If the two disagree, say so and keep the evidence.
- Unknown is a valid answer. Write "unknown" rather than estimating.
- Keep one recommendation per output. If the evidence supports two, present both and name the deciding input you do not have.
- Match the reading level of a working operator. Short sentences. Explain any term the reader may not use daily.

## Quality checks

- Every number, name, date, and quote traces to an input the user supplied.
- No vendor claim is repeated as fact without naming the source.
- Assumptions are listed separately from findings.
- The output answers the original request and nothing else.
- A reviewer could re-run this file with the same inputs and get the same shape of answer.

## Guardrails

- Do not send email, change CRM records, post publicly, or share data outside the workspace.
- Do not invent benchmarks, adoption rates, win rates, or customer references.
- Flag anything that needs a human decision instead of deciding it.

## Source

- Prompt page: https://www.therevenueaireport.com/prompts/create-customer-renewal-agreement
- Suite: https://www.therevenueaireport.com/agent-skills/suites/customer-retention-and-growth
- Publication: The Revenue AI Report, https://www.therevenueaireport.com