When Does Agentforce Help Agent Bill 400 Flex Credits for a Resolution?

The buyer question, stated cleanly for RevOps, GTM engineering, enablement, and revenue finance: when does Agentforce Help Agent bill 400 Flex Credits for a resolution, and when is the session free? The question matters because Help Agent does not meter the way the rest of Agentforce does. It bills an outcome, not a step.

This page is a decoder, not a price list. Order form beats blog math. Every figure below carries its source.

01 What the Rate Card and pricing page say

• Help Agent Resolutions is its own usage type on the card: 400 credits in the production environment, 0 credits in the sandbox environment. Source: Salesforce Flex Credits Rate Card 08.31.2026.
• Salesforce's own pricing page lists Help Agent Resolutions at $2. Source: Agentforce pricing.
• List math for orientation only: 400 credits against the $500 per 100,000 Flex Credits list pack published elsewhere on this site equals $2, which matches the pricing page. Your contracted rate governs.

Pay per resolution for Help Agent went generally available in July 2026. Source: Salesforce Ben.

02 When Salesforce counts a billable resolution

Prasad Raje, SVP Product for Agentforce Service, laid out the rules in an interview with Henry Martin on July 17, 2026. Source: Salesforce Ben, complete guide to Agentforce pricing options.

1. At least two turns of messages between user and agent. An abandoned single-turn session is not a resolution.
2. Final feedback is not explicitly negative.
3. Either the session concludes successfully without human escalation, or the final feedback is explicitly positive.
4. When all three hold, the cost is exactly $2 or 400 Flex Credits. There is no variable cost for Agentforce actions or Data 360 queries consumed during that session.
5. Session duration is bounded: 2 hours on messaging channels, 10 minutes on voice. If the session ran more than two turns with no feedback, no escalation, and the duration was exceeded, the inquiry is considered resolved and $2 is billed.
6. If the customer asks for a human or walks away unhappy, there is no charge. Source: Salesforce Ben, pay per resolution.
7. Dispute recourse exists: Salesforce describes a full report with session counts, resolution metrics, and turn-by-turn transcripts.

03 Why this opens a Proof Gap for RevOps

The Proof Gap is the distance between what a team claims an AI deployment cost or produced and what it can evidence at close. Help Agent widens it four ways.

• Teams forecast Help Agent as action burn at 20 credits and never open the 400-credit resolution line. The model is off by an order of magnitude per outcome.
• Salesforce owns the resolution definition. Your CRM case status is not the meter. A case you closed manually and a session Salesforce counted as resolved are two different numbers.
• Unmetered Data 360 and Agentforce actions during the session are good for cost and bad for parallel counting. If you do not keep your own session ledger, you cannot reconstruct what drove a billed resolution.
• Sandbox Help Agent Resolutions are 0 credits on the card. UAT resolution volume proves the flow works, not the production unit economics.

04 The RevOps operating rule

1. Forecast line: expected session volume times expected autonomous resolution rate times 400 credits ($2 list). Replace list with your contracted rate as soon as the order form exists.
2. Name three owners before go-live. RevOps owns Digital Wallet resolution counts. Service Ops owns escalation rate, because escalation is the free path and the deflection number at once. Finance owns the $2 list versus contracted reconciliation.
3. Keep your own session ledger: session id, turn count, escalation flag, feedback value, and your case outcome. That ledger is how you audit a billed resolution you disagree with.
4. Write the transcript and dispute request path into the contract pack. Ask in writing for the session counts, resolution metrics, and turn-by-turn transcripts Salesforce described.
5. Review escalation rate weekly. A falling escalation rate raises billed resolutions, so cost and deflection move together and the board slide needs both.
6. Do not present sandbox resolution volume as evidence of production cost. Sandbox is 0 on the card.

05 What this page is not

• It is not the Flex versus Conversation break-even worksheet. That is at the break-even worksheet.
• It is not the sandbox action multiplier page. Actions are 20 in production and 16 in sandbox, covered at the sandbox rate page. This page is the Help Agent Resolutions line at 400 and 0.
• It is not the arrears forecast and close model, which lives at Flex Credits forecast and close.
• It is not a price list. Order form wins.

Related: Break-even worksheet · Sandbox Flex Credits rate · Flex Credits forecast and close · Who audits the agent meter · Digital Wallet has no kill switch · AI pricing and contracts · The Proof Gap